Privacy Notice to Consumers

Why? Financial companies choose how they share personal information. Federal law gives consumers the right to
limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect
personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product and services you have with us. This information can include:

  • Social Security number and income
  • Account balance and payment history
  • Credit history and credit scores
How? All financial companies need to share customer’s personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons KeyCorp (Key) chooses to share, and whether you can limit this sharing
Reasons we can share your personal information Does Key Share? Can you limit the sharing?
For our everyday business purposes – such as to process your transactions, maintain your accounts, and respond to court orders and legal investigations, or report to credit bureaus YES NO
For our marketing purposes – to offer our products and services to you YES NO
For joint marketing with other financial companies YES NO
For our affiliates’ everyday business purposes –
information about your transactions and experiences
For our affiliates everyday purposes – information about
your credit worthiness
To our affiliates to market to you YES YES
For nonaffiliates to market to you NO We don’t share
To limit
our sharing
  • Call 1-800-361-0968 – our menu will prompt you through your choices
  • Visit us online:

Please Note
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we can continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

Questions? Call 1-800-361-0968 or go to
Who we are
Who is providing this
KeyCorp (Key) and the Key family of companies (see affiliate list below)
What we do
How does Key protect
my personal
To protect your information from unauthorized access and use, we use security measures that comply with federal law. These measures includes computer safeguards and secured files and buildings.
How does Key collect
my personal
We collect your personal information, for example, when you

  • Open and account or deposit moneys
  • Pay bills or apply for products and services
  • Use your credit card or debit card.

We also collect your personal information from others such as credit bureaus, affiliates, or other

Why can’t I limit all
Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes-information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

What happens when I
limit sharing for an
account I hold jointly
with someone else?
If you have a product held jointly with another person(s), each of you may opt out individually or you may opt out for each other.
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies. The Key family of companies, includes: KeyBank National Association; KeyBanc Capital Markets Inc.; Key Financial Services Inc.; Key Investment Services, LLC; KeyCorp Insurance Agency USA Inc.; KeyCorp Insurance Agency USA Inc. (ID); KeyCorp Insurance Agency USA Inc. (WA); Austin Capital Management LTD.; Austin Capital Offshore Management, LLC.; Key Trust Company of Delaware; KPB Investment Advisors LLC; Key Community Development Corporation; Pacific Crest Securities LLC.
For a current list of the members of the Key family of companies, visit
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies
Joint Marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Other Important Information
You may have other privacy protections under applicable state laws. For example, if you have a California or Vermont mailing
address we will automatically limit internal sharing and sharing for marketing use within the Key family of companies. Key does
not share customer information with third parties, except as permitted by law. These sharing limitations will continue for as long
as our records indicate you are a Vermont or California consumer. If our records show you no longer reside in Vermont or
California, your opt outs will revert back to the preference(s) originally on file with Key. However, you may still limit sharing by
recording your preferences with Key, by calling our toll-free Privacy Line at 800-361-0968.Special Notice for Nevada (Nevada law also requires that we provide you with the following contact information)
Privacy Department
4900 Tiedeman Rd.
Brooklyn , OH 44144
Bureau of Consumer Protection
Office of the Nevada Attorney General
555 E. Washington Street, Suite 3900
Las Vegas, Nevada 89101
Phone: (702) 486-3132